Returns & Exchanges

At JW PEI, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original condition and packaging.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring that all original tags and protective dust bags are included inside.

4

Receive Your Refund

After our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing